Case Study: Anomaly Detection Reducing Outages & Downtime for Pennsylvania’s ACA Portal With EDM™

In the Commonwealth of Pennsylvania, the Department of Public Welfare (DPW) — now known as the Department of Human Services (DHS) — was the designated agency responsible for managing the rollout of its Affordable Care Act health insurance exchange to fulfill the mandate for citizens to have access to health insurance. DPW selected Sightline’s IT performance analytics solution to identify potential performance issues, reduce system outages and prevent application downtime before, during and after the ACA implementation. Sightline EDM™ has been able to monitor system resource utilization, measure application response time and compare performance of DPW’s legacy IT applications running on its Unisys mainframes with new applications deployed on Windows servers to maintain the health, stability and availability of DPW’s entire  IT infrastructure to support the ACA rollout.

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